General terms of use

TERMS OF USE – 30 mins or Free

  1. These terms of use (the “ Terms”) that govern your use of our service 30 mins or Free (“ 30 mins or Free”) on Platform. The services on Assured available on our Website and the App are jointly referred to as the “30 mins or Free” morefully defined hereunder. Please read these Terms carefully before you use the 30 mins or Free Services. If you do not agree to these Terms, you may not use the 30 mins or Free Services. By using the Services, you signify your acceptance to the Terms and creates a legally binding arrangement to abide by the same.
  2. The 30 mins or Free Services are made available on a best effort basis but not as obligation by Chakhna Makhna Snacks Pvt Ltd (hereinafter referred to as “Chakhna”, “ we”, “ us” or “ our”). The 30 mins or Free Services made available are subject to various factors beyond control. Chakhna shall reserve the right to deny any part or full services without prior notice. “ you” or “ user” shall mean user/customer.
  3. These Terms are special terms and as such restricted to only customer orders placed by customers through vendor identified as 30 mins or Free vendor and as such does not supersede the Chakhna Terms of Use, these Terms shall be read in conjunction with Website’s Terms of Use.
  4. We reserve the right to modify these Terms at any time without notice posting changes on the Website and you shall be responsible to update yourself of such changes, if any, by accessing the changes on the Website. Your continued usage of the 30 mins or Free Services after any change is posted constitutes your acceptance of the amended Terms.
  5. General Terms & Conditions pertaining to the products available on 30 mins or Free:
    1. In case the customer chooses to avail the 30 mins or Free of the vendor listed on Assured, Chakhna shall guarantee the user delivery of the Order within 30 mins
    2. In case Chakhna is unable to deliver the Order in 30 mins, it guarantees refund to the user subject to these Terms and Chakhna’s discretion (the “Refund Guarantee”) *.
    3. The Refund Guarantee* is applicable only for delay in the delivery time.
    4. We do not own, sell, resell, furnish, provide, prepare, manage and/or control the Vendor or the related services provided in connection thereof.
    5. All customers with a Chakhna Account can avail the 30 mins or Free, if they so choose to.
    6. The delivery time is the time period between the customer placing the order and the delivery executive arriving at the first point of entry at the user’s location, as shown on the map at the time of placing the order (the “ Delivery time”).
    7. You are entitled for only 2 cashbacks in the last 7 days.
    8. The Refund Guarantee* on 30 mins or Free is applicable only on online payments (ie., payments made through Net Banking, Credit/Debit cards, Electronic Wallet Services) & 30 mins or Free vendor and you shall be duly notified upon confirmation.
    9. The 30 mins or Free is not applicable if customer tries to change and/or edit the Order, subsequent to having placed it on our Platform.
    10. The refund amount will be credited to source account.
    11. The refund process will depend on the source account that it needs to be credited to. It can typically take upto 7 days for account credit.
    12. Chakhna reserves the right to withdraw the 30 mins or Free Services without prior intimation.
    13. Chakhna further reserves the sole right to withdraw the 30 mins or Free in the following circumstance:
      1. in the event of the designated address falling outside the delivery zone offered by us;
      2. failure on the part of the customer to respond by phone or email at the time of confirming the order booking;
      3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
    14. Chakhna reserves the right not to enable Refund Guarantee* if customer location is different than indicated.
    15. Chakhna reserves rights to not enable Refund Guarantee* in case of suspect fraudulent activity with a right to initiate appropriate legal recourse.
    16. Chakhna does not penalize its Delivery Executives for late delivery. Nor does it charge the customer anything extra for providing this 30 mins or Free.
    17. Chakhna is not investing or circulating any cash into any entity, vendor or customer by way of providing this 30 mins or Free.
    18. This 30 mins or Free may not be applicable during holiday due to regional festivals or local events or at times of rain in any particular location, Chakhna reserves the right to pause the 30 mins or Free without prior intimation.
    19. Chakhna reserves its right to alter/ withdraw/ extend any offers/ promotions at any time without giving any prior notice & without assigning any reason whatsoever.
    20. This is 30 mins or Free is subject to Force Majeure conditions.
    21. All disputes related to this 30 mins or Free will be subject to the exclusive jurisdiction of court of Bangalore only.
    22. The 30 mins or Free shall not be available for bulk orders or orders exceeding Rs.500/- (Rupees Five hundred).
    23. These Terms and Conditions are co-extensive and concurrent with Chakhna’s other Terms and Conditions and the Privacy Policy listed on this page. As such, all other Terms and Conditions listed hereinbefore shall also be applicable to this 30 mins or Free and the same need not be expressly repeated herein.

*Refund Guarantee shall be provided to the Customer at the sole discretion of Chakhna and shall vary from city to city.

TERMS OF USE – CHAKHNA ASSURED

  1. These terms of use (the “ Terms”) that govern your use of our service Chakhna Assured (“ Chakhna Assured”) on Platform. The services on Assured available on our Website and the App are jointly referred to as the “ On-Time Delivery” morefully defined hereunder. Please read these Terms carefully before you use the Chakhna Assured Services. If you do not agree to these Terms, you may not use the Chakhna Assured Services. By using the Services, you signify your acceptance to the Terms and creates a legally binding arrangement to abide by the same.
  2. The Chakhna Assured Services are made available on a best effort basis but not as obligation by Chakhna Makhna Snacks Pvt Ltd. (hereinafter referred to as “ Chakhna”, “ we”, “ us” or “ our”). The Chakhna Assured Services made available are subject to various factors beyond control. Chakhna shall reserve the right to deny any part or full services without prior notice. “ you” or “ user” shall mean user/customer.
  3. These Terms are special terms and as such restricted to only customer orders placed by customers through vendor identified as Chakhna Assured vendor and as such does not supersede the Chakhna Terms of Use, these Terms shall be read in conjunction with Website’s Terms of Use.
  4. We reserve the right to modify these Terms at any time without notice posting changes on the Website and you shall be responsible to update yourself of such changes, if any, by accessing the changes on the Website. Your continued usage of the Chakhna Assured Services after any change is posted constitutes your acceptance of the amended Terms.
  5. General Terms & Conditions pertaining to the products available on Chakhna Assured:
    1. In case the customer chooses to avail the On-Time Delivery of the vendor listed on Assured, Chakhna shall guarantee the user delivery of the Order, in the estimated time mentioned at the time of placing the Order, which time shall be communicated to the customer by Chakhna (the “ ETA”), subject to these Terms.
    2. In case Chakhna is unable to deliver the Order in the committed ETA, it guarantees cashback to the user subject to these Terms and Chakhna’s discretion (the “ Cashback Guarantee”) *.
    3. The Cashback Guarantee* is applicable only for delay in the delivery time as against the ETA defined as above.
    4. We do not own, sell, resell, furnish, provide, prepare, manage and/or control the Vendor or the related services provided in connection thereof.
    5. All customers with a Chakhna Account can avail the On-Time Delivery of Chakhna Assured, if they so choose to.
    6. The delivery time is the time period between the customer placing the order and the delivery executive arriving at the first point of entry at the user’s location, as shown on the map at the time of placing the order (the “ Delivery time”).
    7. You are entitled for only 2 cashbacks in the last 7 days.
    8. The Cashback Guarantee* on On-Time Delivery is applicable only on online payments (ie., payments made through Net Banking, Credit/Debit cards, Electronic Wallet Services and Chakhna Money) & Chakhna Assured vendor and you shall be duly notified upon confirmation.
    9. The On-Time Delivery is not applicable if customer tries to change and/or edit the Order, subsequent to having placed it on our Platform.
    10. The cashback amount will be credited to Chakhna Money only and not to any other source that you may have used to make such payment.
    11. The cashback process will take time between 24-72 hours.
    12. Chakhna reserves the right to withdraw the On-Time Delivery and Chakhna Assured Services without prior intimation.
    13. Chakhna further reserves the sole right to withdraw the On-Time Delivery in the following circumstance:
      1. in the event of the designated address falling outside the delivery zone offered by us;
      2. failure on the part of the customer to respond by phone or email at the time of confirming the order booking;
      3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
    14. Chakhna reserves the right not to enable Cashback Guarantee* if customer location is different than indicated.
    15. Chakhna reserves rights to not enable Cashback Guarantee* in case of suspect fraudulent activity with a right to initiate appropriate legal recourse.
    16. Chakhna does not penalize its Delivery Executives for late delivery. Nor does it charge the customer or the Vendor anything extra for providing this On-Time Delivery.
    17. Chakhna is not investing or circulating any cash into any entity, vendor or customer by way of providing this On-Time Delivery.
    18. This On-Time Delivery may not be applicable during holiday due to regional festivals or local events or at times of rain in any particular location, Chakhna reserves the right to pause the On-Time Delivery without prior intimation.
    19. Chakhna reserves its right to alter/ withdraw/ extend any offers/ promotions at any time without giving any prior notice & without assigning any reason whatsoever.
    20. This is On-Time Delivery is subject to Force Majeure conditions.
    21. All disputes related to this On-Time Delivery will be subject to the exclusive jurisdiction of court of Bangalore only.
    22. The On-Time Delivery shall not be available for bulk orders or orders exceeding Rs.1000/- (Rupees One Thousand).
    23. These Terms and Conditions are co-extensive and concurrent with Chakhna’s other Terms and Conditions and the Privacy Policy listed on this page. As such, all other Terms and Conditions listed hereinbefore shall also be applicable to this On-Time Delivery and the same need not be expressly repeated herein.

*Cashback Guarantee shall be provided to the Customer at the sole discretion of Chakhna and shall vary from city to city.

Times Food Awards - Event Pass Winners

  1. Winners shall randomly be chosen by Chakhna makhna snacks pvt. ltd.(Chakhna) among users who have successfully submitted their votes on the  www.chakhna.com
  2. Each event pass will be valid for two personnel only
  3. Each event pass will be valid only on the day of the event
  4. The event pass cannot be sold or exchanged for cash or vouchers
  5. Chakhna makhna snacks pvt. ltd.(Chakhna) reserves the right to cancel/ change/modify/add/delete any of the terms and conditions of the contest at any time withoutprior notice
  6. Chakhna makhna snacks pvt. ltd.(Chakhna) reserves the right to terminate the contest at any time without prior notice
  7. Chakhna makhna snacks pvt. ltd.(Chakhna) reserves the right to deny honouring the winners on the grounds of suspicion or abuse of the contest by any customer without providing customer any explanation thereof
  8. In no event shall Chakhna makhna snacks pvt. ltd.(Chakhna) be liable for any abuse or misuse of the pass due to the negligence of the customer
  9. The services shall be governed by the terms and conditions set out in  https://www.chakhna.com/terms-and-conditions
  10. In case of any query regarding the voting contest, please email us at  [email protected]

Notice and Take Down Policy Template and Procedures

Bundl Technologies Private Limited (“ Chakhna”) respects third-party intellectual property rights, statutorily registered or common law rights, and has adopted the following policy towards intellectual property rights protection on its website www.chakhna.com (the “ Website”) and the ‘Chakhna’ application for mobile and handheld devices (the “ App”). The Website and the App are jointly referred to as the “ Platform”.

Reporting Instances of Intellectual Property Violations:

To file a notice of infringement with Chakhna, you must provide a written communication (by email or regular mail) that sets out the information specified in the list below. Please note that you will be liable for damages (including costs and lawyer's fees) if you materially misrepresent that material is infringing your intellectual property right(s). Accordingly, if you are not sure if you are the proprietor of the intellectual property right(s), we suggest that you first contact a lawyer.

To expedite our ability to process your request, please use the following format:

  1. Identify with sufficient detail the protected work that you believe has been infringed. This includes identification of the web page or specific posts, as opposed to entire sites. Posts must be referenced by either the dates in which they appear or by the permalink of the post. Include the URL to the concerned material infringing your intellectual property right(s) [URL of a website or URL to a post, with title, date, name of the emitter], or link to initial post with sufficient data to find it;
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Chakhna to locate the material;
  3. Information reasonably sufficient to permit Chakhna to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
  4. The following mandatory statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property right(s) owner, its agent, or the law”;
  5. The following mandatory statement: “I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the intellectual property right(s) owner or authorized to act on behalf of the owner of an exclusive intellectual property right(s) that is allegedly infringed”; and
  6. Sign the document with either your physical or electronic signature; and
  7. Send the written communication to: Email to [email protected]

Format of notice of infringement

To, 

Chakhna Makhna Snacks Pvt Ltd,
16, 2nd floor, Metropolis Mall, Opposite Vidyut Sadan

Delhi Road ,Hisar, Haryana-125001 


 

I, <<insert name>>____________________________ of <<insert address>> _________________________ do solemnly and sincerely declare as follows:

1. I am the owner of certain intellectual property rights, said owner being named __________________ (“ IP Owner”).

2. I have a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property right(s) owner, its agent, or the law therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material claimed to be infringing.

3. I may be contacted at:

Name____________________________________________________________________________
Designation/Title & Company_________________________________________________________
Postal Address (with Pin code)________________________________________________________
Email Address (correspondence)_______________________________________________________
 Telephone/Fax_____________________________________________________________________


 

I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the intellectual property right(s) owner or am authorized to act on behalf of the owner of an exclusive intellectual property right(s) that is allegedly infringed and I make this declaration conscientiously believing it to be true and correct.

Declared by <<insert name>>______________________________
 on <<insert date>> ___________________________________ at <<insert place>> ________


 

Truthfully,
 Signature ________________________


 

(Important Note: (a) Chakhna shall be unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. (b) Chakhna shall not consider an incomplete request. (c) Chakhna’s response to such request will include removing or disabling access to material claimed to be the subject of infringing activity. For a detailed term of use of our Platform, please visit  https://www.chakhna.com/terms-and-conditions).